Terms And Conditions
Completing the course
Neptune Excellence Coach Training Program is very challenging. Most
participants at some point are confronted, challenged or stretched in some way.
This agreement is about committing to completing the course, no matter how
challenging it seems at the time. It is your responsibility to contact the training
team for any necessary support.
I agree to complete the program no matter how challenging it may seem.
Agreeing to learn
Many of you are already highly trained in different areas of personal
development, training, business and coaching. In order to make this course
effective it is important that at times you put aside what you already know and
allow yourself to learn.
I agree to put aside my previous knowledge and participate fully in the
learning process.
Missing Classes
There will be vital information at each session. Completion of the program is
based on having completed all modules, either live or via a catch – up session. If
you miss more than one module per Core Unit (with no catch – up calls), the
trainer has the right to take you out of the training program. Please note that a
full day of training covers an average of five modules and the tele – calls cover
one module each. We do understand emergencies occur and we will cater for
these‐ please inform us of any emergencies as early as possible. Exceptions to
these conditions are at the discretion of the Lead Trainer.
I agree to attend 100% of all sessions.
Catching – up sessions
Make – up classes and recording are not available; all modules are covered in
your participant manual and we recommend working with your assigned partner
for the week or other classmates for notes on missed modules before the next
sessions. We do understand that emergencies occur and will work with you to
accommodate these on an individual basis. Please be in contact with your
training team to discuss.
I agree to be responsible for making up any modules missed before the next
session.
Being on time
We start every session exactly on time. If you are running late for any reason
please contact the lead trainer or assistant trainer at least 30minutes prior to
commencement.
I agree to be on time for all training sessions.
Leaving a session
When you join a session the trainer will plan on you being there the whole time.
If you are unable to be available for the entire session you need to let one of the
trainers know before training commences for that session.
I agree to not leave a session early without speaking to one of the trainers.
Staying on track
While we encourage you to ask lots of questions, due to time constraints we
need to stay relevant to the subject at all times. This may mean that you do not
always get a chance to speak on every topic covered. We ask that you respect
the trainer’s decision in such a situation.
I agree that the trainer has the right to keep the training on track.
Asking questions
To maintain the flow of the coaching conversation, we request that you only join
in when invited to.
I agree to put my hand up, or speak my name on a tele class, and wait to be
called on before asking a question or making a statement.
Communication
We request that you bring any concerns or question you have about coaching,
training, or anything to do with this course to the leader of the course. We
recommend that you speak only with the person who can do something about
your concern.
I agree to speak to the training team about any concerns or questions about
the training program.
Coaching
Make sure you have permission from a person before coaching them. Unsolicited
coaching can be very damaging to your relationship with people around you. This
is relevant in the training room and everywhere else.
I agree to ask permission before coaching anyone in or outside the course.
In order to make the training valuable we may request permission to coach you
as part of the group. This may be uncomfortable at times; however, we find this
is an important part of training people. The trainer will always ask your
permission again before offering any coaching and you have the right to say no.
I understand that the trainer may ask to coach me in front of the group within
this training.
Confidentiality
Confidentiality is an integral aspect of being a coach, and once that is also central
to creating a safe place on our training programs. All coaches and trainer must
keep everything that happens within the program completely confidential. It is
permissible to share your experience of training and insights.
I agree to keep everything that happens in this program confidential.
Alcohol and Drugs
Please do not drink or take non – prescription drugs before or during any training
session. We request that you are completely drug and alcohol‐ free whilst in all
training sessions.
I agree to be completely drug and alcohol free in all training sessions.
Additional Work
There will be additional work to do between every session. This will often include
practicing things you have learned during the session. Doing this work fully is vital
to your training being effective. Sometimes you will need to be very pro‐active to
get your additional work complete when it involves partnered work.
I agree to complete all the additional work between sessions.
Cancellations and refund:
Refund before entering the training: If accepted into the program, the initial
deposit is a non ‐ refundable administrative fee.
Refund once in training: If a participant chooses to withdraw from the training
program, there will be no refund given. If a participant is asked to leave the
training for violating policies and procedures agreed to in the training, no refund
is given.
